Frequently Asked Questions
Q: Do you deliver to my area?
A: Service Area
Q: Does the price include delivery?
A: Yes and No, We do not charge a fee for the first 15 miles from Oregon, Ohio. After that, we do charge a small travel fee that is calculated on the delivery only, by remaining miles. Remember prices do not include sales tax.
Q: Is Bay Area Bounce Rentals licensed and insured?
A: YES. Feel safe in knowing we support our industry and the ASTM Safety Standards for your safety. We are Licensed, Insured, and Permitted. A Certificate of liability is available upon request.
Q: What happens if rain, thunderstorms or high winds are in the forecast?
A: We have a no-risk weather policy! In the event that rain, thunderstorms or high winds are present or in the forecast on your event day, we will call you on the evening before or morning of your event to discuss options. If we feel as though the participants will not be safe, we WILL cancel the rental. Safety is our absolute FIRST priority! If we feel as though the participants will be safe, we will let you make the call. If Bay Area Bounce Rentals decide to cancel the rental due to severe or possible severe weather conditions, you will receive a full refund, or have the option to reschedule. Please keep in mind that if you decide to continue with the rental, there will be NO REFUNDS given if you are unable to use the equipment due to the weather conditions.
Q: What payments do you take?
A: Cash or Credit Cards. We take the 20% deposit with credit card. We prefer (but do not require) the remaining balance to be paid in cash on delivery. The reason why is that we are charged 3% more for a card transaction. If paying by cash, please have exact change as our drivers do not carry cash.
Q: Do you require a deposit?
A: Yes all orders require a 20% Credit Card deposit that applies to your total. They are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 3–7 days prior to your rental you will be given a rain check that is good for 1 year. If you cancel 2 days or fewer before your event your deposit is non-refundable except when weather is the factor.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite, safest, and best for the kids), artificial turf, asphalt, concrete and indoors. Sorry, we can't set up on any type of stone as the constant rubbing will wear through the vinyl inflatables. Also, we cannot set up on dirt because of the mud it creates. If we have to use sandbags to secure the inflatable there is a $5 charge for each sandbag.
Q: Can we see a copy of your contract and waiver?
A: Yes. There is a link in your receipt once you've ordered that will need to be e-signed before a reservation can be made. You can also request a copy by calling us.
Q: What type of power is required for an inflatable?
A: The inflatable needs to be within 100ft of a 20 amp - 110v outlet. We will supply the power cord, but we do ask that nothing else be plugged into the outlet or circuit being used. Some larger inflatables may require multiple outlets on separate circuits.
Q: How do the Loyalty points work?
A: Every time you rent an inflatable or foam machine you earn loyalty points. Points are dollar-for-dollar based on rental price (excluding tax and delivery). Points are valid for 1 year and can be redeemed for discounts up to 15%.
Q: Does the rental time include your set up time?
A: No. We try to arrive at least an hour early to set up. Typically we arrive 1–3 hours before the rental time begins.
Q: Are your inflatables clean and disinfected?
A: YES! All equipment is cleaned and disinfected after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the unit the entire time. Once unplugged, they deflate.
Q: What about parks? Do parks have electricity? Do I need a permit?
A: Most parks do NOT have electricity. You will need a generator and may require a permit. You are responsible for obtaining it.
Q: How big are the inflatables?
A: Sizes are listed on each product page. Ensure you have enough space for the inflatable, stakes, and blower.
Q: Are we responsible for damage?
A: You are not responsible for normal wear and tear. However, damage due to negligence or failure to follow safety rules will be your responsibility.
Q: What do I need to do to prepare for setup?
A: Ensure a clean, flat surface and mark any underground utilities. Contact 811 if needed.
Q: Is it ok to have pets out during setup?
A: Please keep pets inside or on a leash. Pets can damage the inflatable.
Q: What do I need to do at the time of set-up?
A: Be present to show placement, provide ID, and review safety instructions. Ensure clear access to setup area.
If you have any other questions, please feel free to call us any time at: (419)344-8180